Return Policy
Thank you for shopping with Kanarie Decor.
Return Window
You may request a return within 7 calendar days of receiving your order.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please include your proof of purchase, order confirmation, or receipt.
Items That Cannot Be Returned
The following items are not eligible for refunds or exchanges:
Glass and crystal items
Oasis products
Christmas products
Special-order items
Gift cards
Sale items
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact Kanarie Decor as soon as possible at sales@kanarie.online or +27 83 591 5894.
Please retain the product and its packaging where possible. We will assess the issue and assist with an appropriate resolution.
Return Shipping Costs
Customers are responsible for the cost of returning an item, unless the item is faulty, damaged, or was supplied incorrectly.
Original delivery charges are non-refundable. A 10% handling fee may apply to approved returns where the item is not faulty, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
Approved refunds will be processed to the original payment method. Please note that your bank or payment provider may require additional time to reflect the refund.
Exchanges
We replace items only where they are defective, damaged, or supplied incorrectly. Please contact us before returning an item so that we can assist you.
Return Address
Kanarie Decor
791 9th Ave
Wonderboom South
Pretoria, 0084
South Africa
Contact Us
Email: sales@kanarie.online
Phone: +27 83 591 5894